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Privacy Policy

Your privacy is our concern

Privacy Policy
Dated 9th April 2020

We are committed to safeguarding your personal information that you may choose to share with us when using our website, mailing list and other facilities.
We promise:

  • To keep your data safe and private

  • Not to sell or pass on your data to any third party

  • To give you ways to manage and review your marketing choices at any time

Personally Identifiable Information 
In order to use certain areas of our website and be on The Northam Care Trust e-mail list, it is necessary for us to collect certain Personally Identifiable Information (PII) in order to provide the services. This might include, but is not limited to, your name, e-mail address, postal address and details of contact we may have had with you.

Use of Your Personal Information
The information you provide to us, as described above, will not be shared with any third party - including people and data networks. We may use your supplied email address to send occasional, non-intrusive, promotional email. You can manage these subscriptions online and can remove your data by surrendering the service subscription at any time.

How to Withdraw Your Consent
You can withdraw your consent for us to store or process your information. Please contact us if you want to do so. If you withdraw your consent, we may not be able to provide certain products or services to you. If this is so, we will tell you.

Incorrect Information
You have the right to question any information we have about you that you think is wrong or incomplete. Please contact us if you want to do this. If you do, we will take reasonable steps to check its accuracy and correct it.

Sending Data Outside of the EU
We will only send your data outside of the European Union, if;

  • You ask us to

  • We need to comply with a legal duty

Financial Information
Neither our website, nor The Northam Care Trust, collects any financial information you may provide. Financial data provided during a booking process (such as your credit card number) is neither stored, nor shared with The Northam Care Trust by any means. The Northam Care Trust does not have access to credit/debit card numbers, and cannot search for bookings using the number alone. We will never ask you for a PIN.

Other Websites & Third Parties
Our website may contain links to other websites. Northam Care Trust accepts no responsibility for any personal information that you may choose to provide to any third party linked from this website.

Telephone Calls
If you need to contact us by Telephone, we don't track or record your call in any way.

Your Right to Access
You have the right to request a copy of the information we hold about you at any time. To make such a request, please use the “Personal Information Request form" on the 'Contact' page of  our website. In line with the GDPR, we will not make a charge for this and will return all queries within one calendar month.

Data Retention
We hold your Personal Information for the minimum allowable amount of time or until you ask us to forget you, which you have the right to do at any time. 

Your Right of Complaint
Please let us know if you are unhappy with how we have used your personal information. You can contact us using our secure online contact form, email address or by contacting our admin department directly via the telephone. You have the right to complain to the ICO if you believe there is a problem with the way we are handling your data.

Data Controllers & Data Processors
For the purposes of the GDPR, the data controller is The Northam Care Trust. For the purposes of the GDPR, the Data Processor is The Northam Care Trust.

Cookies are files downloaded to your computer by your web browser when you visit certain websites. A Cookie allows your web browser to identify you to us when you use our website, which in turn allows us to 'remember' some of your settings, such as (but not limited to), your location. Please note that third party advertisers may also use Cookies within their advertising protocols. You may choose to have your web browser disable Cookies, but if you choose to do this, certain elements of our site may not always work for you.

On-Premises Data Collection
We do not allow any third parties to collect any form of data on our premises or in our name.

We reserve the right to use CCTV and recording equipment on our premises, including public areas, for the protection of our clients, our staff and our business. Recorded images are kept for up to 30 days. Recorded images may be disseminated to law enforcement officials where requested, and Northam Care Trust comply with all requests for dissemination where applicable. Recorded images are never shared with any other third party, or anybody not associated with law enforcement.

Contacting Us
In the event you wish to contact us about any of the above, or wish to request a copy of the Data we hold about you, please use the Contact form on the 'Contact' page of our website, or e-mail us directly at

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